Current Project:

Managing Unattended Children in a Retail Environment

This section highlights instructional design projects that are currently in development. You can follow the project’s progress using the interactive progress bar below. As the work evolves, I’ll continue to update this space with insights, artifacts, and reflections from each phase of the design process.

The Problem

A local children’s retail store has been experiencing frequent challenges related to children being left unsupervised while their caregivers shop. These situations sometimes lead to safety concerns, disruptions on the sales floor, and uncertainty among staff about how to respond.

The store’s manager reached out for support after noticing patterns across shifts and seeing the impact on both employees and customer experience. This project focuses on helping the staff respond consistently, confidently, and proactively when these situations arise.

My Process

Needs Analysis

To understand the scope of the issue, I began by meeting with the store’s manager and discussing what she observes on the sales floor. We talked about when these situations tend to happen, how employees currently react, and what the ideal response would look like.

I also explored the store environment, staffing structure, and the expectations employees believe they are supposed to follow. Through this process, I developed a clearer picture of the performance gap: employees want to respond appropriately when children are left unattended, but they lack clarity, confidence, and guidance on what to do.

This phase allowed me to define the problem from both a performance and a safety standpoint and to identify where training can make the most impact.

Coming Soon…

As I begin shaping the learning solution, here’s what I’ll be working on:

Currently in Progress

  • Developing clear, measurable performance objectives

  • Outlining key behaviors staff should demonstrate

  • Evaluating potential learning solutions and determining which modality (e-learning, job aid, or in-person training) best aligns with the performance goals.

  • Mapping the flow of the training experience

Coming Soon

  • Creating text-based storyboards

  • Developing a style guide and visual mockups

  • Building a training prototype for SME feedback

  • Refining the solution based on real-world testing