Selected Projects
These projects highlight my approach to designing clear, engaging learning experiences grounded in adult learning principles, thoughtful analysis, and practical application.
Featured Project
Coaching Under Pressure: Using the GROW Model to Improve Performance and Patient Care
This scenario-based learning experience helps pharmacy managers apply the GROW Coaching Model in real-world performance conversations.
Audience: People managers at Gilbert’s pharmacy, a pharmacy chain
Responsibilities: Learning experience design, content refinement, scenario and interaction design, feedback development, visual design
Tools Used: Mindsmith, Canva
Supporting Projects
Everyday Resilience: Handling Stress at Work
In this concept project, I designed a scenario-based learning experience to help employees at a fictional company, Brightwave Solutions, manage common workplace signs of stress.
Audience: All employees at Brightwave Solutions, a mid-size technology and consulting firm
Responsibilities: Action mapping, storyboarding, visual mockups, full eLearning development
Tools Used: Storyline 360, Mindmeister, Freepik, Figma, Pixabay, ChatGPT
This project reflects an earlier stage in my instructional design practice. Since then, I’ve focused more intentionally on scaffolding, performance-based learning, and designing for real-world application.
Job Aid: Handling Hotel Guest Complaints
A quick-reference job aid that supports hotel staff in confidently navigating guest complaints through clear steps and empathetic communication.
Audience: Hotel front desk and guest services staff at Seabreeze Suites, a small beach-side hotel with retro vibes.
Responsibilities:Needs Analysis, Visual design that supports accessibility, Development of one-page job aid
Tools Used: Canva, Figma, WCAG contrast checker